# Luciq Help Center > Advice and answers from the Luciq Team ## New to Luciq? - [Which platforms does Luciq support?](https://help.luciq.ai/en/articles/12320395-which-platforms-does-luciq-support.md): Luciq supports the top mobile platforms - [Is there a way to see a demo for Luciq products?](https://help.luciq.ai/en/articles/12320460-is-there-a-way-to-see-a-demo-for-luciq-products.md): If you need to see a demo of each of Luciq's products in action, we'll be more than happy to hop on a demo call to give you a clearer look at each product and help you see all the features in actio... - [How do I integrate the Luciq SDK?](https://help.luciq.ai/en/articles/12320494-how-do-i-integrate-the-luciq-sdk.md): Integrate Luciq in your mobile app in less than a minute - [What is Luciq? What are its products?](https://help.luciq.ai/en/articles/12327032-what-is-luciq-what-are-its-products.md): Learn what's included in Luciq's suite of tools - [What are the tools that Luciq integrates with?](https://help.luciq.ai/en/articles/12327055-what-are-the-tools-that-luciq-integrates-with.md): Luciq integrates with the top tools, allowing you to automate your workflow. Check the list of tools here. - [How can I customize Luciq's Invocation Methods?](https://help.luciq.ai/en/articles/12327067-how-can-i-customize-luciq-s-invocation-methods.md): Define when and how Luciq appears to your users - [How can I customize Luciq's look and feel?](https://help.luciq.ai/en/articles/12327173-how-can-i-customize-luciq-s-look-and-feel.md): Customize the SDK to match your app's theme, brand colors, and button positions - [Customizing Luciq's Onboarding Experience](https://help.luciq.ai/en/articles/12327230-customizing-luciq-s-onboarding-experience.md): Show your users how to share feedback by setting and customizing Luciq's welcome messages. - [Why am I facing a runtime crash when using an older Luciq iOS SDK on iOS 26?](https://help.luciq.ai/en/articles/12321003-why-am-i-facing-a-runtime-crash-when-using-an-older-luciq-ios-sdk-on-ios-26.md): This article covers a runtime crash in older Luciq iOS SDKs on iOS 26 and the needed steps to avoid it and ensure app stability. - [How does Luciq deal with data privacy?](https://help.luciq.ai/en/articles/12320525-how-does-luciq-deal-with-data-privacy.md): Your data is yours alone and we don't access it unless requested by you. - [Is Luciq GDPR compliant?](https://help.luciq.ai/en/articles/12320532-is-luciq-gdpr-compliant.md): Luciq is fully GDPR compliant. - [Is Luciq only available for mobile apps or desktop as well?](https://help.luciq.ai/en/articles/12320539-is-luciq-only-available-for-mobile-apps-or-desktop-as-well.md): Luciq is available on iOS, Android, React-Native and Flutter. - [Does Luciq require any extra permissions?](https://help.luciq.ai/en/articles/12320557-does-luciq-require-any-extra-permissions.md): Yes, there are required permissions for every platform. - [Do I have to shake my phone to use Luciq?](https://help.luciq.ai/en/articles/12320839-do-i-have-to-shake-my-phone-to-use-luciq.md): Aside from shaking, Luciq can also be shown manually, as a floating button, with a screenshot, two-finger left swipe, or left-edge pan. - [Can I change the language \(locale\) in which Luciq appears?](https://help.luciq.ai/en/articles/12320921-can-i-change-the-language-locale-in-which-luciq-appears.md): We support many different locales and you can freely switch between them. - [How can I use the bug reporting feature?](https://help.luciq.ai/en/articles/12355649-how-can-i-use-the-bug-reporting-feature.md): Just invoke Luciq SDK to report a problem! ## Bug Reporting and Feedback - [Introducing Luciq Bug Reporting and Feedback](https://help.luciq.ai/en/articles/12332301-introducing-luciq-bug-reporting-and-feedback.md): Dive deep into the bug and feedback reporting product and all of its features. - [Report Categories](https://help.luciq.ai/en/articles/12332347-report-categories.md): Organize your bug reports and feedback by allowing users to select from predefined categories. - [Marking Bug as Duplicate](https://help.luciq.ai/en/articles/12332366-marking-bug-as-duplicate.md): Group your duplicate bugs together and take all your actions once. - [Why are some reports missing their screenshots and attachments?](https://help.luciq.ai/en/articles/2102263-why-are-some-reports-missing-their-screenshots-and-attachments.md): Sometimes a bug can be displayed on the dashboard before the attachments are received. - [Is bug reporting only for beta testers?](https://help.luciq.ai/en/articles/12327098-is-bug-reporting-only-for-beta-testers.md): Luciq is built for use with both beta testers and live users in mind. - [How can I tell my users that they can report bugs or issues through Luciq?](https://help.luciq.ai/en/articles/12327111-how-can-i-tell-my-users-that-they-can-report-bugs-or-issues-through-luciq.md): We have an onboarding introduction and an educational video guide. - [Can I attach more than one screenshot to a bug report?](https://help.luciq.ai/en/articles/12327121-can-i-attach-more-than-one-screenshot-to-a-bug-report.md): Absolutely! You can attach more than one screenshot to the bug reports - [Does Luciq give users the ability to record and attach videos to bug reports?](https://help.luciq.ai/en/articles/12327135-does-luciq-give-users-the-ability-to-record-and-attach-videos-to-bug-reports.md): Long story short... yes! The users can record and attach videos to bug reports. - [I want incoming reports to be tagged by users. Can I do that?](https://help.luciq.ai/en/articles/12327166-i-want-incoming-reports-to-be-tagged-by-users-can-i-do-that.md): That's easy to do using our report categories menu! - [How do you protect sensitive information in captured screenshots?](https://help.luciq.ai/en/articles/12355832-how-do-you-protect-sensitive-information-in-captured-screenshots.md) - [Does Luciq give users the ability to annotate screenshots when reporting bugs?](https://help.luciq.ai/en/articles/12334904-does-luciq-give-users-the-ability-to-annotate-screenshots-when-reporting-bugs.md): Screenshots can be annotated, blurred, and magnified. ## Crash Reporting - [Upload the mapping files in Android](https://help.luciq.ai/en/articles/12333293-upload-the-mapping-files-in-android.md): We add the version code and version name when uploading the mapping file to make sure that the crashes are symbolicated with the right file. - [Crashes Page](https://help.luciq.ai/en/articles/12333338-crashes-page.md): It includes all information and actions in one place to make it easier for you to have all that you need to enhance your app. - [Crash Occurrences Page](https://help.luciq.ai/en/articles/12321475-crash-occurrences-page.md): The crash occurrence page provides detailed information about each crash, allowing you to better understand and enhance your app's performance. - [What are the filters found in Crash Reporting?](https://help.luciq.ai/en/articles/12321504-what-are-the-filters-found-in-crash-reporting.md): When it comes to managing crashes, Luciq lets you filter your way through to pinpoint specific issues and focus on what truly matters. - [Introducing Luciq Crash Reporting](https://help.luciq.ai/en/articles/12332381-introducing-luciq-crash-reporting.md): Deep dive into the crash reporting product and all of its features. - [Is there a way to delete a crash report?](https://help.luciq.ai/en/articles/2828954-is-there-a-way-to-delete-a-crash-report.md): Our Support Team is happy to do it for you. - [How do I start getting crash reports?](https://help.luciq.ai/en/articles/12321518-how-do-i-start-getting-crash-reports.md): It's simple! Just integrate Luciq and you'll start getting crash reports. - [How can I upload Source Map files?](https://help.luciq.ai/en/articles/12321561-how-can-i-upload-source-map-files.md): You can do this by following the steps in our documentation. - [Can I use Luciq crash reporter in parallel with other crash reporters?](https://help.luciq.ai/en/articles/12321570-can-i-use-luciq-crash-reporter-in-parallel-with-other-crash-reporters.md): On iOS, your outcome will be inconsistent. But it's perfectly possible on Android. - [Is it possible to filter the crashes by app version?](https://help.luciq.ai/en/articles/12321624-is-it-possible-to-filter-the-crashes-by-app-version.md): Filtering by app version is indeed possible. - [Is it possible to filter the crashes by OS version?](https://help.luciq.ai/en/articles/12321645-is-it-possible-to-filter-the-crashes-by-os-version.md): Filtering by OS version is possible. - [Why aren't my crashes appearing?](https://help.luciq.ai/en/articles/12321653-why-aren-t-my-crashes-appearing.md): Crash reports are sent upon the next successful launch of the app. Once sent, they should appear on the dashboard in no time. - [How can I disable Crash Reporting?](https://help.luciq.ai/en/articles/12321664-how-can-i-disable-crash-reporting.md): It's really simple. We have an API to help you do just that. - [Can I upload multiple mapping files for my Android app?](https://help.luciq.ai/en/articles/12321680-can-i-upload-multiple-mapping-files-for-my-android-app.md): Yes, it is possible to have your multiple mapping files uploaded to correspond with each version of your app! ## App Performance Monitoring - [Get to know Luciq App Performance Monitoring](https://help.luciq.ai/en/articles/12334585-get-to-know-luciq-app-performance-monitoring.md): Luciq's APM tool helps you track key app quality and performance metrics. ## Integrations & Rules - [Luciq Integrations With Third-Party Tools](https://help.luciq.ai/en/articles/12334155-luciq-integrations-with-third-party-tools.md): Automate your workflow with multiple integrations. - [Introducing Luciq Alerts & Rules](https://help.luciq.ai/en/articles/12334541-introducing-luciq-alerts-rules.md): Automate your team's workflow using Luciq Alerts & Rules with its different scenarios. - [When using Zendesk integration, if I delete a ticket in Zendesk, will it also delete the ticket in Luciq?](https://help.luciq.ai/en/articles/12320530-when-using-zendesk-integration-if-i-delete-a-ticket-in-zendesk-will-it-also-delete-the-ticket-in-luciq.md): Deleting on Zendesk is separate to deleting on Luciq. - [Is there any way to limit the type of information sent through Trello integration?](https://help.luciq.ai/en/articles/12320739-is-there-any-way-to-limit-the-type-of-information-sent-through-trello-integration.md): You can change what we send over to Trello to suit your needs. - [Is it possible to forward reports to a tool that Luciq doesn't integrate with?](https://help.luciq.ai/en/articles/12327024-is-it-possible-to-forward-reports-to-a-tool-that-luciq-doesn-t-integrate-with.md): Yes, you can forward reports to tools available on Zapier. - [We need to automatically assign reports that are tagged with “support" to a specific team member. Is this possible?](https://help.luciq.ai/en/articles/12320782-we-need-to-automatically-assign-reports-that-are-tagged-with-support-to-a-specific-team-member-is-this-possible.md): Automatically assign members issues with tags by using rules. - [Can Luciq create a ticket automatically on Jira when a bug is reported?](https://help.luciq.ai/en/articles/12320830-can-luciq-create-a-ticket-automatically-on-jira-when-a-bug-is-reported.md): Enable auto forwarding for easy ticket creation. ## Luciq Report Logs & Data - [Luciq Report Logs: User Steps](https://help.luciq.ai/en/articles/12332407-luciq-report-logs-user-steps.md): Reproduce user steps by seeing what happened leading up to a bug or crash report. - [Can we log custom events and include them in bug and crash reports?](https://help.luciq.ai/en/articles/12333476-can-we-log-custom-events-and-include-them-in-bug-and-crash-reports.md): Custom user events can be logged using the SDK. - [How can I automatically add a user's email address to a bug report without asking them to fill it in?](https://help.luciq.ai/en/articles/12333570-how-can-i-automatically-add-a-user-s-email-address-to-a-bug-report-without-asking-them-to-fill-it-in.md): Yes, you can automatically fill in the email address using the identifyUser API. - [We need information about actions taken by the user prior to submitting a bug report. Is this possible?](https://help.luciq.ai/en/articles/12333731-we-need-information-about-actions-taken-by-the-user-prior-to-submitting-a-bug-report-is-this-possible.md): Yes, it is! Our user and repro steps can do just that for you to get more context on what happened. - [What kind of data is captured by Luciq and sent with bug and crash reports?](https://help.luciq.ai/en/articles/12321700-what-kind-of-data-is-captured-by-luciq-and-sent-with-bug-and-crash-reports.md): A plethora of data is captured automatically; this ranges from log data to device attributes to full stack traces. - [Are there any limitations on report attachment sizes?](https://help.luciq.ai/en/articles/12321736-are-there-any-limitations-on-report-attachment-sizes.md): Up to three 5MB files can be uploaded as extra file attachments. - [Can I see the network type in bug or crash reports?](https://help.luciq.ai/en/articles/12327003-can-i-see-the-network-type-in-bug-or-crash-reports.md): Yes, you can see network connectivity in the session profiler. - [What is the difference between user steps and repro steps?](https://help.luciq.ai/en/articles/12332426-what-is-the-difference-between-user-steps-and-repro-steps.md): Repro steps are user steps grouped by each view. ## In-App Surveys & Announcements - [Introducing Luciq In-App Surveys](https://help.luciq.ai/en/articles/12334605-introducing-luciq-in-app-surveys.md): Deep dive into the In-App Surveys product and all of its features. - [What are the CSV validations when using Surveys with Email Targeting?](https://help.luciq.ai/en/articles/3738682-what-are-the-csv-validations-when-using-surveys-with-email-targeting.md): Here is the list of CSV validations - [Can I run a survey or announcement without a shipping code in the app?](https://help.luciq.ai/en/articles/12333834-can-i-run-a-survey-or-announcement-without-a-shipping-code-in-the-app.md): If Luciq is integrated, you can instantly send a survey directly from your dashboard using Auto Targeting. - [Can I show my survey in different languages?](https://help.luciq.ai/en/articles/12321948-can-i-show-my-survey-in-different-languages.md): Yes, it is possible to localize your survey questions from the dashboard. - [I want to use In-App Surveys. Can I choose a UI color that matches my app theme?](https://help.luciq.ai/en/articles/12333868-i-want-to-use-in-app-surveys-can-i-choose-a-ui-color-that-matches-my-app-theme.md): The Luciq UI theme and color can both be edited. - [Is it possible to duplicate surveys?](https://help.luciq.ai/en/articles/12322912-is-it-possible-to-duplicate-surveys.md): Yes! You can duplicate any existing survey easily. - [I want to create an ongoing survey to be shown frequently to my users. Is this possible?](https://help.luciq.ai/en/articles/12321887-i-want-to-create-an-ongoing-survey-to-be-shown-frequently-to-my-users-is-this-possible.md) - [I want to create an ongoing survey to be shown frequently to my users. Is this possible?](https://help.luciq.ai/en/articles/12355696-i-want-to-create-an-ongoing-survey-to-be-shown-frequently-to-my-users-is-this-possible.md): When targeting your survey, you can choose how often your users see it. ## In-App Chats & Replies - [Saved Replies](https://help.luciq.ai/en/articles/12335464-saved-replies.md): Save your frequent replies and use them whenever needed instead of typing the same content several times. - [Can I remove the 'Ask a Question’ option from the Luciq pop-up menu?](https://help.luciq.ai/en/articles/12327014-can-i-remove-the-ask-a-question-option-from-the-luciq-pop-up-menu.md): Any option in the Luciq menu can be removed. - [Is it possible to disable users from creating new chats while keeping replies enabled?](https://help.luciq.ai/en/articles/12326995-is-it-possible-to-disable-users-from-creating-new-chats-while-keeping-replies-enabled.md): Yes, you can, indeed! ## Managing Instabug Dashboard - [Is it possible to add a billing email to Luciq?](https://help.luciq.ai/en/articles/12327045-is-it-possible-to-add-a-billing-email-to-luciq.md): Currently, this isn't possible without adding a member. - [Can I update my credit card info?](https://help.luciq.ai/en/articles/12327118-can-i-update-my-credit-card-info.md): Updating your credit card can be done from the billing page in your account. - ["This account is already logged in." What does this mean?](https://help.luciq.ai/en/articles/12327167-this-account-is-already-logged-in-what-does-this-mean.md): Your account may be logged in from another browser. Only one browser can be logged in at a time. - [Can I use Luciq in my live/production application?](https://help.luciq.ai/en/articles/12327233-can-i-use-luciq-in-my-live-production-application.md): Our SDK has multiple features that are designed for you to use in your live application. - [Is it possible to delete or rename applications?](https://help.luciq.ai/en/articles/12327240-is-it-possible-to-delete-or-rename-applications.md): You can add, delete, or rename applications from the application management page. - [Where can I find my app token?](https://help.luciq.ai/en/articles/12327339-where-can-i-find-my-app-token.md): The token can be found in the SDK integration section in your dashboard settings. - [What is the difference between production & beta app environments?](https://help.luciq.ai/en/articles/12333957-what-is-the-difference-between-production-beta-app-environments.md): There is no difference in functionality between any app environment. This designation is mainly used to separate reports coming from users of different environments. - [How can I update the Luciq SDK?](https://help.luciq.ai/en/articles/12344754-how-can-i-update-the-luciq-sdk.md): Each platform has a different method of updating. You can find the details here. - [I have an application for both iOS and Android. Do I need two separate apps on the dashboard?](https://help.luciq.ai/en/articles/12355760-i-have-an-application-for-both-ios-and-android-do-i-need-two-separate-apps-on-the-dashboard.md): If you have a native application for both iOS and Android, two different apps are required. - [How to Configure SCIM using SAML](https://help.luciq.ai/en/articles/8255630-how-to-configure-scim-using-saml.md) - [How to Configure SAML Single Sign-On](https://help.luciq.ai/en/articles/12326829-how-to-configure-saml-single-sign-on.md): Configuring Okta for SAML SSO on your Luciq Dashboard - [How to Require 2 Factor Authentication](https://help.luciq.ai/en/articles/12327216-how-to-require-2-factor-authentication.md): How to require two-factor authentication with Luciq - [A member has left our organization. How do I delete their profile?](https://help.luciq.ai/en/articles/12344291-a-member-has-left-our-organization-how-do-i-delete-their-profile.md): You can delete members from the Account Management page. - [What's the difference between team member roles?](https://help.luciq.ai/en/articles/12344583-what-s-the-difference-between-team-member-roles.md): You can find here a breakdown for each role. - [How to view Audit Logs](https://help.luciq.ai/en/articles/12344593-how-to-view-audit-logs.md): Audit logs are a chronological record of actions and events within the Luciq platform. They provide transparency, accountability, and a clear trail of activities for effective team collaboration an... - [How to Configure OAuth Single Sign-On](https://help.luciq.ai/en/articles/12344687-how-to-configure-oauth-single-sign-on.md): Configuring OAuth Single Sign-On providers for your Luciq Dashboard - [Is there a way to manage the tags that are currently in my app?](https://help.luciq.ai/en/articles/12333913-is-there-a-way-to-manage-the-tags-that-are-currently-in-my-app.md): You can quickly rename, edit, or delete tags from the Tags page in Settings. - [How do I configure my email alerts/notifications when a bug or crash is reported?](https://help.luciq.ai/en/articles/12335520-how-do-i-configure-my-email-alerts-notifications-when-a-bug-or-crash-is-reported.md): You can manage these through the email notifications section on your profile page. - [Does the Luciq dashboard have keyboard shortcuts?](https://help.luciq.ai/en/articles/12327195-does-the-luciq-dashboard-have-keyboard-shortcuts.md): Speed up your workflow by using keyboard shortcuts. - [Is it possible to join multiple companies with a single account?](https://help.luciq.ai/en/articles/12327221-is-it-possible-to-join-multiple-companies-with-a-single-account.md): Unfortunately, it's not possible to use Luciq for multiple companies that are using the same account. ## Best Practices - [Advanced Customization Tips After Integrating Luciq's SDK](https://help.luciq.ai/en/articles/12327160-advanced-customization-tips-after-integrating-luciq-s-sdk.md): Pro tips for how to get the most out of Luciq's hidden features. - [Getting Started: Luciq Customization and Bug Reporting Best Practices](https://help.luciq.ai/en/articles/12335480-getting-started-luciq-customization-and-bug-reporting-best-practices.md): Get the most out of Luciq Bug Reporting in your mobile app by customizing the SDK and automating your workflow. - [Key Benefits of Using Report Categories](https://help.luciq.ai/en/articles/12335415-key-benefits-of-using-report-categories.md): Unlock the full potential of report categories by automatically assigning reports or auto-forwarding a report to its relevant project. ## FAQs - [Performance Metrics Default Targets](https://help.luciq.ai/en/articles/12321391-performance-metrics-default-targets.md): Changes in App Launch, Screen Loading, and the Network's default targets, as well as why users might find changes in the Apdex of some traces. - [Is it possible to filter Bug Reports?](https://help.luciq.ai/en/articles/12321524-is-it-possible-to-filter-bug-reports.md): Can filters be applied to the Bug Reports on the dashboard to make finding certain reports more efficient? - [Is it possible to filter my Crash Reports?](https://help.luciq.ai/en/articles/12321555-is-it-possible-to-filter-my-crash-reports.md): Can filters be applied to the Crash Reports on the dashboard to make finding certain reports more efficient? - [What is Luciq, and why is it on my phone?](https://help.luciq.ai/en/articles/12321576-what-is-luciq-and-why-is-it-on-my-phone.md): You may have seen the Luciq menu pop up while using some apps. Here's what it's for. - [Is Luciq HIPAA compliant?](https://help.luciq.ai/en/articles/12321497-is-luciq-hipaa-compliant.md)